1. Vehicle Reservations
All reservations are made by vehicle category. Mascot Car Rental does not guarantee a specific make or model. In the event that the reserved category is unavailable, we reserve the right to provide a vehicle from a higher category at no additional charge to the customer.
2. Driver Eligibility
Drivers must be between 23 and 75 years of age. All drivers must hold a valid driving licence with a minimum of one year's driving experience. The licence must be presented at the time of vehicle collection.
3. Payment
We accept Visa and Mastercard credit/debit cards, and cash payments up to a maximum of €500. Card payments are not charged automatically at the time of booking. Full payment is settled at vehicle collection.
4. Security Deposit
Mascot Car Rental does not place pre-authorisation holds on credit or debit cards. No security deposit is required.
5. Cancellations & No-Shows
Failure to collect the reserved vehicle without prior notice constitutes a no-show and will result in a non-refundable charge. Requests to amend reservation dates are subject to vehicle availability.
6. Minimum Rental Period
The minimum rental period is one (1) Day
7. Collection & Delivery
We offer collection and delivery at Kos Airport, Kos Town, and Kos Port. A location surcharge of €20 applies for airport collection or delivery. Main office and port pickups are provided free of charge.
8. Operating Hours
Our offices operate Monday to Friday to Sunday 08:00–21:00, Pickups or returns outside these hours are available upon request and subject to an out-of-hours surcharge of €25.
9. Additional Driver
Additional drivers may be added to the rental agreement at a charge of €5 per day. All additional drivers must meet the same eligibility requirements as the primary renter.
10. Child Seats
Child seats are available at €5 per day and must be requested at the time of booking, subject to availability.
11. Fuel Policy
Vehicles are provided with Minimum 1/4 tank of fuel and must be returned with the same level. Any fuel deficit will be charged at the current market rate. Overfills are not refunded.
12. Mileage
All rentals include unlimited kilometres at no additional charge.
13. Accidents & Incidents
In the event of an accident or incident, the renter is required to notify Mascot Car Rental immediately and contact the local police. A formal police report must be submitted to us upon vehicle return. Failure to follow this procedure may affect the validity of insurance coverage.
14. Third-Party Liability Insurance
Third-party liability insurance is included in all rentals as required by Greek law. This covers damage caused to third-party property or persons and does not extend to the renter, passengers, or the rental vehicle itself.
15. CDW – Collision Damage Waiver (included)
Basic collision damage cover is included in all rentals at no additional charge. The renter remains liable for damage up to the following excess amounts. CDW does not cover tyre damage, damage to the vehicle's undercarriage, damage caused by negligence or misuse, or theft of personal belongings from the vehicle.
Vehicle GroupExcess Group A€600 Group B€700 Group C€800 Group F€1,000
16. SCDW – Super Collision Damage Waiver (optional)
SCDW is an optional upgrade that significantly reduces the renter's excess liability. Charged at €9 per day for all vehicle groups.
Vehicle GroupReduced Excess Group A€250 Group B€250 Group C€250 Group F€400
17. FDW – Full Damage Waiver (optional)
FDW is our highest level of cover and eliminates the renter's excess liability entirely across all vehicle groups. Charged at €15 per day for all vehicle groups. In the event of damage, the renter bears no financial responsibility.
18. Roadside Assistance
24-hour roadside assistance is included with every rental at no additional charge.
19. Rental Duration
The maximum rental period per contract is 30 days. Rentals exceeding this duration require a new agreement to be issued.