Need clarity
Answers to common questions about booking, insurance, fuel, and pickup.
You book by vehicle category, not by a specific model. We assign the best available car from that group for your dates. If your reserved category is unavailable due to unforeseen circumstances, we will upgrade you to a higher category at no extra charge.
Please bring: (1) your valid driving licence — original only, no photocopies; it must have been held for at least 1 year. (2) A credit or debit card for guarantee purposes. (3) Your ID or passport.
Drivers must be between 23 and 75 years of age, with at least 1 year of driving licence validity.
No. Mascot Car Rental does not place a pre-authorisation hold or block any amount on your credit or debit card for the excess deposit. This makes the process simpler and more convenient for you.
Payment can be made by bank transfer or by debit/credit card (Visa or Mastercard). Online card payments are reviewed and processed manually by our team — your rental is confirmed once payment is completed. We accept cash payments up to €499. Any amount above that must be settled by card or bank transfer.
Yes. All rentals include unlimited kilometres at no extra charge.
All vehicles include standard CDW (Collision Damage Waiver) and third-party liability insurance. You can reduce your excess further by adding SCDW (Super CDW) or LPC (Theft & Fire Protection) — options are shown during booking.
Same-to-same: the vehicle is provided with a set fuel level and must be returned with the same amount. If returned with less, you will be charged for the difference. No refund is given for returning with more fuel.
We offer pick-up and drop-off at Kos Airport, Kos Town, Kos Port, and Kos Marina. For Kos Airport we provide a meet & greet service at the parking area outside the arrivals terminal — a service charge applies. For Kos Port, our team waits at the port’s temporary parking area and transfers you to our office, just 2 to 3 minutes away in Kos Town. Our operating hours are 08:00–21:00. If you need a vehicle outside these hours, contact us in advance and we will do our best to accommodate you.
Yes. Contact our office directly to arrange an extension. Additional charges apply per extra day and are subject to availability.
If your plans change, please contact us as soon as possible — we will do everything we can to help. Cancellations made more than 48 hours before pick-up receive a full refund of any deposit paid. For cancellations within 48 hours, a small administration fee may apply. In the case of a genuine no-show, please reach out to us — we review every situation with goodwill and aim to find a fair outcome.
We offer a Meet & Greet service at Kos Island International Airport (KGS). Our team will be waiting in the parking area directly outside the arrivals terminal. Share your flight number and expected arrival time when booking and we will be there when you land. An airport service charge applies and will be confirmed when your booking is processed.
If you are arriving in Kos by ferry, our team will meet you at the temporary parking area of Kos Port. We will transfer you directly to our office in Kos Town — just 2 to 3 minutes away, located directly across from the entrance of Kos Marina — where your car will be ready. Please let us know your ferry arrival time when you book so we can coordinate.
